Sometimes, due to various software issues you require a full format of your mobile phone, or even if you use programs like FontRouter, then this is the only feasible solution to fixing a bricked Nokia N8 – so if you’re unlucky enough to have issues with your phone, or simply want to start a-fresh, then this is the solution for you.
Note: Due to a few issues, which are described below, you should only ever format your Nokia N8 as a very last resort.
Step 1: Turn your Nokia N8 OFF
Step 2: Hold Volume Down + Camera Key + Menu Key at the same time and press power button until your phone vibrates.
Step 3: Wait until the screen comes back on.
Now you should have successfully reset your Nokia N8 mobile phone – if it didn’t work, try these steps again.
The only issue with formatting your Nokia N8 is that you will lose the Ovi Maps from your phone, however this can always be downloaded again via this link. You may also notice that you no longer have Ovi Store 2.0, though when trying to download again you will receive an error message “Unable to reinstall”.
Please be aware of the above possible risks before doing this, however it will resolve various software issues that you may encounter during your time owning a Nokia N8. If you have tried formatting your Nokia N8, please let us know how it went and if you experienced any of the issues such as above.
Update: According to Nokia, this method is for use only for Nokia care staff, however the use of this formatting method is entirely up to the end user.
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21 Responses
Risky, especially if like me I use Ovi Store app daily – personally would rather wait for the FW update that will be coming out VERY SOON
– I have been told that the hard reset issue with the missing apps will be resolved in the new FW and then one can do this without loosing any pre-installed apps 
Thanks very much for the guide. I’ve been looking for a solution
This procedure is well known for a while just as well as the unfortunate result of the lost Ovi Store app. I formatted mine back in November 2010, yet there are still no answers or absolute foolproof and 100% working resolutions to the issue.
N8 in the drawer.
like me!!! i just end up hard reseting my phone..just reformat it..then my ovi store wont work anymore..my problem is..i dunno where i can fix that problem..or should i go to nokia care to fix this…ty guys…
guys!just go update your phone after doing a hard reset,you will get back ovi store & ovi maps
My Nokia N8′s OVI Store is loading but it is not working , how can I do ? Please help me , Thanks .
I did a reset using the code #7370#(or something like that)and the reset worked as its supposed to. But again no ovi maps or store.
Any updates on it didnt work either – Both through phone swupdate or ovi. Stuck with a phone for a while.I got tons of options from the net. most notable being to download Symbian Qt Ver 4.7 or so .. then retry ovi store download. Failed!
And then it hit me!
Maybe if i could find someone with an n8 i could do a straight phone-to-phone patch via ovi suite. So i found a friend with a working n8. Did a backup of their phone through Ovi Suite. Then i unplugged their phone, then connected my “Ovi-Store-less” N8, and restored. BUT i chose to restore only the “Device settings and applications” . And …. Voila!
Ovi Store and Ovi Maps worked like a charm. Since then, I always keep a full backup of N8 settings smwhere. If anyone wants i can inbox u the OVI backup with just the device settings and applications for a standard n8. Restore it only , keeping ur files, images n stuff intact!!!
my phone went off ,that is not the first time ,when i connect it to the PC ,it beep ,and say usb something found but the phone stays off
and never shake when i press the botton .that is not the first time and i cant run it now ,anyone have solution ? or software that make me reset it ,i tries the hard reset but did not work as well .thanks
I am using a Nokia N8 by since last month and today suddenly, the mass storage were dissapier. I used a Flash drive with on th go and feel like a virus attacked to the mass storage. i want to format the mass storage but it is not possible now, any body can help me.
Thank you.
Some days ago I also occurred same problem that my Nokia phone
become unstable & restarted often…I don’t want to repeat the procedure
again for reset your Nokia N8 but I want to share some topics that I never
found on internet while I was in problem & many articles found that after
resetting Mobile can’t possible to upload Nokia Ovi store & Ovi maps…
But I found genuine way to restore all software as like branded one….
First hard reset your nokia phone then activate your net connection &
go for Menu, Applications, Software update option & it will automatically
install Ovi store software {with updated} & for nokia ovi maps you need
to connect your phone to pc suite & download it… If you having any
problem with nokia n8 feel free to contact me on my facebook id -
{http://facebook.com/jayant.rahane} & I will guide you better by online
chatting… Thanks
Hi Chrispin Malonda,
first of all, amazing way of fixing the problem
i would really appreciate it if you send me the OVI backup!
my email is najeeb84@gmail.com
Hi Chrispin Malonda,
first of all, amazing way of fixing the problem
i would really appreciate it if you send me the OVI backup!
my email is najeeb 84 @ gmail . com (without the spaces)
thx in advance for your help
Najeeb
i have Nokia n8 my mobile is always in processing so i cant use from my mobile.
my nokia n8′s ovi store can not open.
It is continuos loading.. So plz plz help me
fast..
It’s my requesu.
Chrispin Malonda, can u send me the back up??
send to aminmurad89@gmail.com
thanx for the guide
I’ve installed Symbian Anna 1 & 2 and N8 worked great – then under software updates I got Symbian Anna Service Pack 1MB and after installing it, phone rebooted and now all I get is a white screen with the words ‘NOKIA’ on it – I cannot even get to put my password in.. When I connect with USB to computer, the computer doesn’t even pick up my phone.. I don’t want to lose my 16GB worth of photos and videos on mass memory. I’ve pressed the power button in until it vibrates but keep on getting the white screen with ‘NOKIA’ wording. Any ideas how to fix this?
Thank you for the instructions!
Just have to add, for people who might have got it wrong at first like me: You have to hold those three, press power button till it vibrates. As it vibrates realease the power button, while you still hold those three buttons! At first I released the three at the same time as the power button and it didn’t work
Chrispin Malonda, can u send me the back up?? Thank you so much
here’s my email address micristwentyone@yahoo.com
hey chrispin could u send me the ovi back up please would really appreciate it thanks a_saunderson@hotmail.co.uk
hey chrispin could u send me the ovi bck up. would really appreciate it thanks.
fairul9144@gmail.com